Administrative Support Costs
Following is a list of Information Technology Services administrative equipment acquisition and support services
and their costs. This is not a comprehensive list of services provided by IT Services. Also, the costs on this list
may not apply to every circumstance. For a more detailed explanation of IT Services solutions and costs, contact IT
Services at 515-294-2128.
|
|
Service
|
Cost/Month
|
|
Acquisition
|
Purchase or lease workstations, printers, servers, and software
- Advising and estimates
- Ordering and invoicing
- Setup and installation
|
Purchase
|
Contact ITS
for a quote
|
3 year lease
(requires support)
|
Contact ITS
for a quote
|
Workstations
(CPU and
monitor or
laptop)
|
Workstation support
- Troubleshooting
- Help Center support
- Software installation and training
- Hardware pickup, delivery, move, swap, and repair
- Network verification
- Windows and VirusScan updates
|
Under manufacturer's warranty (usually 3 or 4 years)
|
$20
|
|
Not under manufacturer's warranty (warranty extended by ITS)
|
$40
|
|
File and print server access
- Help Center and operations support
- Network installation coordination, verification, and security
- Network software license
|
$13 (Novell server [includes $3 Novell license])
$10 (Windows server)
|
|
Email/Calendar (Exchange) access
- Email/Calendar storage
- Password management
- Microsoft Outlook support
- Help Center support
|
$2/mailbox (1GB)
|
|
ISUAS/ADIN and CAE access
|
$0*
|
|
Printers & Scanners
|
Hardware maintenance and support
- Troubleshooting
- Help Center support
- Hardware pickup, delivery, swap, and repair
|
Under manufacturer's warranty (usually 1 year)
|
$0
|
|
Not under manufacturer's warranty (warranty extended by ITS)
|
$4-$30 (depending on model)
|
|
Networked printer support
- Help Center and operations support
- Network installation coordination, verification, and security
|
$10
|
|
Host remote printer (requires networked printer support)
|
$20
|
|
Servers
|
Application or file & print server support (maintenance required after 3 years)
- Troubleshooting
- Help Center and operations support
- Network installation coordination, verification, and security
- Hardware pickup, delivery, swap, and repair
- Software installation
- Data backup
|
Purchased or leased server
|
Contact ITS for a quote
|
|
Shared server (File & print servers only)
|
$20/station (1-5 stations) plus $5/each additional station
|
|
Consulting
|
Hourly cost for services not covered by normal support programs, such as custom programming or one-time
projects
|
$60/hour
|
* One-time setup charge may apply.
